Returns & Refunds

We want you to know what to expect if something is not right with your order. Contact support@g2botanicals.com for help.

Return eligibility

You may request a return within 30 days after delivery. Products must be unopened, unused, and in their original intact packaging.

Returns of the 90-Day Crown Reset Bundle must include the complete three-bottle kit, with all three bottles unopened. We do not accept routine partial-kit returns.

Email us with your order number and the items you would like to return. If approved, we will provide instructions and the correct return address. Please do not send a return to our business mailing address unless our support team specifically instructs you to do so.

For change-of-mind returns, the customer is responsible for the disclosed return-label cost. We do not charge a restocking fee.

Opened products are not eligible for routine returns. If you experience irritation or another reaction, discontinue use and contact us. We review these reports individually; this is not an automatic satisfaction guarantee.

Damaged, defective, or incorrect products

Email us with your order number and photos where available. After the issue is confirmed, G2 Botanicals will arrange a replacement or refund at our expense, including applicable shipping and handling for the affected order. Do not return unsafe broken glass or leaking product.

Refunds

Approved refunds cover eligible amounts actually paid, accounting for discounts and applicable tax adjustments. Refunds are issued to the original payment method through Shopify and the original payment provider.

For ordinary returns, original shipping and handling charges are not refundable. We do not retroactively deduct outbound shipping or handling from a refund for a Crown Reset Bundle order that included free shipping.

If you used an installment payment provider, the refund is processed through that provider and is not issued separately in cash. Your bank or provider may need additional time to post an approved refund.

Cancellations

You may request cancellation before fulfillment begins. We cannot guarantee interception once processing starts. Email us as soon as possible with your order number.

The 90-Day routine and return window

“90-Day” describes the Crown Reset routine concept. It is not a 90-day money-back guarantee. The return window for eligible unopened products is 30 days after delivery.