Missing Packages
If your shipment is missing, damaged, or incomplete, email support@g2botanicals.com with your order number and a description of the issue. Include relevant photos where available and safe. A photo is not required for a package you never received.
Lost in transit
We work with our fulfillment partner and the carrier to investigate. After a shipment is confirmed lost, we arrange a replacement or refund. Longer transit times to Alaska and Hawaii are considered before a shipment is declared lost.
Marked delivered, but missing
Please check the delivery area, household members, and any building office or package room, then contact us so we can help investigate. A delivered scan does not mean automatic denial; the outcome depends on the review.
Missing items
Send your order and package details, with photos where available. We will correct confirmed packing errors.
Damaged or leaking products
Send photos where it is safe to do so. We resolve confirmed damage without requiring an unsafe return of broken or leaking glass.
Help with a shipment issue is not contingent on purchasing optional shipping protection.